Shipping & Delivery

We care about making sure your orders arrive quickly and safely. All of our products are handcrafted and assembled in Ukraine. To speed up delivery for customers in the USA and Canada, we also rent a warehouse in Miami, USA, where part of our inventory is stored.

For each order, we carefully check product availability and select the most convenient location to ship from.

Order Processing Time

  • Orders are prepared and dispatched within 2–5 business days after payment.
  • Every package comes with a tracking number, which we provide to your email once your order is shipped.

Shipping Carriers

We work only with trusted national and international postal services:

  • UkrPoshta – shipping from Ukraine
  • USPS – shipping from our US warehouse
  • DPD – delivery across Europe
  • UPS & FedEx – worldwide delivery

Estimated Delivery Times

  • USA & Canada – 10–25 business days (faster from our Miami warehouse: 3–12 days)
  • Europe (Germany, Poland, France, Italy, Czech Republic, Baltic countries, etc.) – 7–15 business days
  • United Kingdom – 7–21 business days
  • Australia & New Zealand – 14–30 business days
  • Asia (Japan, South Korea, China, Singapore, UAE, etc.) – 12–30 business days
  • Other countries worldwide – on average 14–35 business days

Didn't find your country in the shipping list?

Please let us know. We will calculate the delivery cost specifically for your country and enable shipping for you.

Important Notes

  • Delivery times may vary depending on postal services and customs clearance.
  • Any customs duties or taxes (if applicable) are the responsibility of the customer, according to the laws of the destination country.
  • We always monitor the process and help you track your parcel.

If your order arrives damaged due to shipping services or if any other issue occurs during delivery, please contact us immediately. We are committed to solving the problem together with you and will arrange a replacement of the damaged parts or find the best possible solution.

If you have not received your order within the estimated delivery times mentioned above, please contact us. We will assist you in tracking your package and resolving the issue as quickly as possible.

Digital Files Delivery

For all digital products (PDF patterns, instructions, etc.), no physical shipping is required. After completing your purchase, a download link is sent to your email automatically. This process usually takes just a few minutes.

Please make sure to check all folders in your inbox, including Spam and Promotions, as sometimes the email with the files may be filtered there.

If you do not receive the download link within a 2-15 minutes, please contact us and we will resend it to you.